Get 10% Extra off with Dubai Pet Food Discount Coupon Code on The Pet shop

Dubai Pet Food - The biggest online Pet Shop in The Middle East
Pet Shop – The biggest online Pet Shop in The Middle East

The Pet Shop is the largest pet food and accessories shop in Middle east with a mega store of 54,000 square feet.
They are also Biggest online retailer with wide rate of products.

Dubai Pet Food Discount Coupon Code From The Pet Shop Dubai a world famous brand major supplier of everything related to your adorable pet


Q. I don’t have an account yet. How do I set this up?
If this is your first visit to, please start by selecting the products you are interested in by adding them to the basket. Once you have everything you need, you can proceed to the checkout by selecting the checkout basket. You will then be taken to the checkout page where you will be asked to complete your details such as name, address, contact number etc. You will be asked to select your payment method and accept our terms & conditions before proceeding to final checkout.

Q. I can’t find a product that I know you stock
Sometimes we do run out of stock even of the most popular items and we have to wait for our suppliers to deliver them. We will always either notify you online if a product is out of stock or remove them completely if they will take longer to restock. If you have any questions, please call 800 PETSHOP (738 7467) or email

Q. I can’t add an item to by basket
Please call 800 PETSHOP (738 7467) and ask to speak to customer service. There may be a glitch in the system that needs our attention.

Q. Do you do discounts? If so how do I get one?
Yes, we keep coming up with different promotions & offers to delight our customers.

Please check our OFFER ZONE section on our webpage where we always offer special deals on a variety of products. You will not be able to earn points on these products.


  • Promotion valid from 24th April – 23rd May 2020
  • Promotion is only valid for customer who spend minimum of AED 350 at Petshop.
  • Entries are automatically transferred to draw if final invoice value is AED 350 & above.
  • Winners will be contacted through email or phone provided during the transaction.
  • The winning Customers will receive their prize of AED 1000 voucher to spend at
  • Winner can nominate a Rescue/Shelter that must be based in the UAE and registered as a charity in UAE.
  • The nominated Rescue will be able to select any items in-store or online to the value of AED 1000/- and we will deliver to them free of charge.
  • The terms of the promotion are at sole discretion The Petshop management and can be changed without prior notice.

Emirates Platinum Program / The Petshop LLC is part of the Emirates Group Staff Platinum Card Program. This is the official program for all employees, pilots, dnata and associated companies. Offers under this program is applicable to Emirates staff and their dependents only in accordance with the program T&C’s. Other cards such as Emirates Pilots Club (rebranded as APC) have NO association with this program and will not be accepted. Discount codes must be entered in at point of sale and cannot be redeemed retrospectively. If you have any queries regarding this scheme, please contact Emirates directly.

Note, The Emirates Platinum card cannot be used in conjunction with any other discount or promotion. Discount only valid for delivery locations in Dubai, Sharjah, Ajman, Abu Dhabi and Al Ain.
Dubaipetfood reserves the right to refuse your order and refund your money if you have claimed the EPC discount and are not located in the above-mentioned areas.
Note, you will not be able to earn points when using your discount code.

It is the sole responsibility of the cardholder to enter in the necessary code at the time of purchase. No discounts can be given retrospectively if the code has not been entered in correctly or is forgotten. operates as an automated ordering system whereby discount codes must be applied correctly at the time of purchase.

Presentation of card:
All original cards must be shown at the time of delivery. If the cardholder is unable to be present, the following alternatives are permitted:

  1. The original card may be shown on delivery by maids/household staff if customer is not present. Goods will not be delivered if card is not presented.
  2. An alternative but valid EPC card belonging to the spouse/partner of the household may be shown if the customer is not present. Goods will not be delivered if card is not presented.

Q. I have just placed an order and realized I have forgotten something. Can I add to the order?
Of course you can! You can either place a new order and in the CUSTOMER NOTE mention that you have recently placed an order and that your additional items should be added or you can call 800 PETSHOP (738 7467) with your order number and we can update your order on your behalf.  

Q. What payment methods do you accept?
We accept cash on delivery (and our drivers always have change) and we accept credit card on delivery as well as we have portable credit card machines. We accept the following cards: Visa, Master, Diners and JCB. Unfortunately we do NOT accept American Express. We also accept cheques. All cheques should be made out to THE PET SHOP LLC. Please exercise caution when completing any cheques. Returned cheques due to insufficient funds will attract a penalty fee of 200AED. Any cheques completed incorrectly will attract an administration fee of 20AED. You can also now pay using your accumulated loyalty points as well as Points Pay.

Q. I have forgotten my logon details. Who should I contact?
Please call 800 PETSHOP (738 7467) and we will rest your password and logon details

Loyalty Points System

Q. How do my points work?
Spend between 1 – 499 AED get 1% worth of your order in points.
Spend between 500 – 999 AED get 4 % worth of your order in points.
Spend between 1000 – infinity AED get 6% worth of your order in points.
Q. What are my points worth?
100 points = 1 AED.

Q. When can I use my points?
You can spend your points whenever you like.

Q. Do my points expire?
Yes, the points will only expire if an order has not been placed online for more than 4 months.

Q. How do I redeem my points?
On the checkout page, you will see a box where you would be able to automatically apply your accumulated points to that order.

Q. What will happen if my points exceeds my total order amout?
Our system will automatically deduct the points needed only for that order, leaving you with your remaining points.

Q. What will happen if my order amount exceeds my points?
The system will automatically calculate what the value of your points are and discount it against your order cost.

Q. What will happen to my points in the case that I return an item?
We will first execute our already-in-place return policy and based on this, we will refund you your points equivalent to the product returned.

The pet Shop – Delivery Policy

Pet Shop deliver your orders on their specially designed temperature control vans with large storage area to ensure your order is delivered to you in perfect condition. Items which require refrigeration (not frozen) will be delivered to you in ice boxes to ensure the temperature is well maintained during transit. Please note they do not deliver frozen or Live items.

For orders below 100AED, a delivery fee of 20 AED will apply. All orders placed with their shop are subject to product availability and will be delivered according to their delivery terms.
If there are any problems regarding your order, they will notify you using the telephone number or e-mail address you have provided to them with the order

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